Grometrics help center

What are you trying to improve?

Get tracking live, connect revenue, understand a report, or find the setup guide for your stack.

The shortest path

Start with the outcome

Guided workflows

Follow one complete path

These sequences connect setup, reporting, and the decision you are trying to make.

Help by topic

Everything, organized by job

Start tracking

Choose the right installation path and verify that Grometrics can see real activity.

Dashboard and reports

Move from the revenue headline into the report that answers the next question.

Revenue and transactions

Connect payment outcomes to the source, campaign, page, or screen that earned them.

Attribution and campaigns

Understand which acquisition work creates customers and what it costs.

Goals, funnels, and journeys

Find the milestone or journey step that blocks activation, conversion, or purchase.

Visitors and identity

Keep a trustworthy person-level history across anonymous, signed-in, web, app, and server activity.

Mobile analytics

Connect installs, screen journeys, app identity, and subscription revenue in one workflow.

Integrations and API

Automate reporting, connect growth tools, and send the right alerts to your team.

Workspaces and settings

Keep sites and apps separate, configure reporting defaults, and manage access safely.

Recently added

Help for the newest capabilities

Common questions

Answers that prevent bad conclusions

Why is Direct larger in my mobile app?

Home-screen opens, app-switcher returns, Spotlight, ATT opt-outs, and opens without referral context are legitimately Direct. Managed links and supported ad integrations recover source context when evidence exists.

Read mobile attribution
Why does a payment appear without a source?

The payment needs a visitor, session, customer, or supported attribution key that can be joined to earlier activity. Check identity linking and the provider setup before changing the attribution model.

Check revenue matching
What is the difference between Sources and Attribution?

Sources explores acquisition traffic and its breakdowns. Attribution applies a model to revenue and compares the commercial result, including sales, CAC, ROAS, and recent customers.

Compare attribution models
When should I call identify and reset?

Identify after sign-in or when a trusted customer ID becomes available. Reset before sign-out so the next person on a shared browser or device starts with a separate anonymous identity.

Read identity guidance
Can one workspace track both a website and an app?

Yes. A combined workspace can report Web, App, or All views while keeping platform-specific concepts such as pages, screens, bounce rate, app versions, and install sources clear.

See combined analytics
How does Grometrics keep bots out?

It uses request evidence, engagement signals, known automation patterns, and coordinated cloud-traffic behavior. Legitimate visits stay protected because distributed filtering requires the full suspicious pattern.

Read traffic filtering
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